Terms and Conditions

General Terms and Conditions of Sale

This document contains the General Terms and Conditions of Sale governing online purchases made through the website goovi.com (“Site”), owned by The Good Vibes Company S.r.l., with registered office in Lainate (MI) 20045, Viale Italia 60, VAT No. 00227010139 and managed, for all operational purposes, by B2X S.r.l., as identified below. The products and services purchased on the Site are sold directly by B2X S.r.l., with headquarters in Rome, Via Coponia 8, 00131 Rome, VAT No. 11020591001, registered in the Rome Business Register under No. 1272364 (the “Seller”). For further information, it is possible to contact the Seller's Customer Service by telephone at the number 800 087 573 from Italy, +39 06.31.03.3950 from abroad, or via form at the address https://www.goovi.com/it/servizio-clienti/contatti. The Seller reserves the right to modify these General Terms and Conditions of Sale at any time; any new rules will be effective from the moment of their publication on the Site and will apply to sales made starting from their publication. The Seller invites you to read these General Terms and Conditions of Sale carefully before proceeding with any purchase through the Site.

1. Definitions

1.1 Customer: the Consumer, as defined below. 1.2 Order Confirmation: notice sent to the Customer via e-mail, providing the final details regarding the purchase contract stipulated between the Seller and the Customer (of which these General Terms and Conditions of Sale are an integral part). 1.3 Consumer: a natural person, of legal age or otherwise capable of acting under the law, who places an order on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity carried out, subject to the regulations of Legislative Decree no. 206/2005 and subsequent amendments and additions. 1.4 Supplier: The Good Vibes Company S.r.l., with registered office in Lainate (MI) 20045, Viale Italia 60, VAT No. 00227010139, in its capacity as owner of the Site and supplier of the products subject to online sale. 1.5 Price: the contractual consideration indicated in the Order Confirmation, including VAT. 1.6 Product/s: the products present in the electronic catalog published on the Site, as described in the relative product sheets and indicated in detail in the Order Confirmation. 1.7 Seller: B2X S.r.l., with headquarters in Rome, Via Coponia 8, 00131 Rome, VAT No. 11020591001, registered in the Rome Business Register under No. 1272364, the commercial company with which the Customer concludes the purchase contract and which handles the purchase of the Products from the Supplier and their resale to the Customer under its own burden and responsibility.

2. Commercial Policy - Scope of Application

2.1 The mission is to promote and sell the Supplier's products, with particular reference to B2C (Business to Consumer) trade toward private consumers. In consideration of its commercial policy, the Seller reserves the right not to follow up on orders originating from subjects other than the Customer or, in any case, orders that do not comply with its commercial policy. These Conditions of Sale exclusively regulate the offer, transmission, and acceptance of purchase orders for products between Customers and the Seller through the Site (“Conditions of Sale”). 2.2 These Conditions of Sale do not regulate the provision of services or the sale of products by subjects other than the Seller who may be present on the Site via any links, banners, or other hypertext links. Before submitting purchase orders for products and/or services from subjects other than the Seller, the Customer is invited to verify their conditions of sale. The Seller, in fact, is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce transactions between users and third parties. 2.3 In the event of a computer, manual, technical, or any other type of error that could lead to a substantial change, not foreseen by the Seller, in the public sale price, making it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days from the day of cancellation, following communication to the customer. 2.4 The seller reserves the right to verify and evaluate the correctness and good faith of the customer, particularly in the case of using promotions or discount coupons. Should the customer's behavior prove unlawful or incorrect, the seller will provide timely communication and proceed with the cancellation of the purchase order. 2.5 These Conditions of Sale are published on the Site's home page and can be viewed by the Customer at any time, before and during the procedure for placing an order, and must be expressly accepted in order to proceed with the order.  

 

3. How to conclude the contract with B2X S.r.l.

3.1 To conclude the purchase contract for one or more Products on the site, the Customer must fill out the order form in electronic format, taking care to correctly enter their data as requested in the form itself and transmit it electronically to the Seller, following the instructions provided on the Site. The Customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered and provided to the Seller during the compilation and submission of the order form. It is understood that any damage/delay/inconvenience attributable to the incorrectness and/or lack of truthfulness of the personal data entered at the time of compilation and submission of the order form and/or subsequently modified can in no case be charged to the Seller. 3.2 The order form contains a reference to the Conditions of Sale and a summary of the main information relating to each Product ordered. In particular, the price (including all applicable taxes and/or duties), the means of payment that can be used, and the delivery methods for the ordered products (accompanied by relative costs) are specified. Furthermore, there is a reference to the general terms of use of the Site. 3.3 Before proceeding with the purchase of products by transmitting the order form, it is the Customer's obligation to carefully read the General Terms and Conditions of Sale and the General Terms of Use, as well as to print and/or store a copy for any future use. In particular, before the conclusion of the online purchase procedure and payment, the Customer will be invited to view and accept these Conditions of Sale, as well as to print or save an electronic copy and in any case keep these Conditions of Sale in compliance with the provisions of Legislative Decree no. 206/2005 (“Consumer Code”). 3.4 The contract is concluded when, following the verification by the Customer of the data relating to the order, the Seller receives the corresponding order form electronically. 3.5 With the transmission of the order form, the Customer unconditionally accepts and undertakes to observe these Conditions of Sale in relations with the Seller. If the Customer does not agree with some of the terms reported here, they are invited not to submit the order form for the purchase of products on the site. 3.6 With the transmission of the order form, the Customer confirms knowing and accepting the additional information contained in the site, in the General Terms of Use, and in the Information on the processing of personal data. 3.7 The order form will be archived in the Seller's database for the period of time necessary to process the orders and in any case within the terms of the law. The Customer will be able to access the order form by consulting the Personal Area > "My orders" section or, in case the customer is not registered on the site, in the Support Area, by entering the order code and the email used during the compilation of the order creation form. 3.8 The language available to the Customer to conclude the contract with the Seller is the one selected during the order creation phase. 3.9 Product prices may be subject to updates. The Customer is obliged to ascertain the final sale price before submitting the relative order form. 3.10 Goovi guarantees a minimum shelf life of 60 days on supplements. 3.11 Purchase requests originating from Countries not included among those listed in the “Shipping and delivery of products” section cannot be accepted by the Seller. 3.12 Once the contract is concluded, the Seller will take charge of the corresponding purchase order. 3.13 The Seller may not process purchase orders submitted by the Customer if sufficient guarantees of solvency are not provided or if the data provided by the latter proves to be incomplete or incorrect. In these cases, the Seller will inform the Customer via e-mail of the failure to conclude the contract, indicating the reasons for which it was not possible to follow up on the order. 3.14 In general, all items on the site are immediately available. However, the Seller can in no case be held responsible for the temporary unavailability of one or more products. Should specific products presented on the site no longer be available or for sale after the order form has been sent, it will be the Seller's responsibility to communicate the aforementioned unavailability to the Customer before the Order Confirmation. Without prejudice to what is agreed below (see "Right of withdrawal" section), the submission of the order form by the Customer counts as acceptance even of a possible partial delivery, limited to the products available among those ordered, as well as a waiver of requesting compensation and/or indemnity for this reason. Should the Customer have already paid for the complete order, the Seller will refund the portion corresponding to the unavailable products according to the methods described below (see "Timing and methods of refund" section). 3.15 Once the contract is concluded, the Seller will transmit to the Customer, at the e-mail address and in the language indicated in the order form, a confirmation of the order request, with a summary of the information contained in the form itself. This document is not to be understood as the Order Confirmation, which will be sent later, at the time of actual shipment of the Products. 3.16 At the time of actual shipment of the products present in the order form, the Seller will send the Order Confirmation to the Customer at the indicated e-mail address and in the indicated language. This document will contain the list of products actually purchased accompanied by their main characteristics, including the one relating to the price inclusive of VAT. It will also contain all information relating to shipping data, costs, and expected delivery times. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, the document in question will contain a summary of the Conditions of Sale, the General Terms of Use of the Site, and the Seller's tax data (Name, Legal form, Registered office, Registration in the Business Register, Tax Code, VAT number, and Responsible person).

4. Order Cancellation

4.1 Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders not yet processed (marked with the status "in processing" or "awaiting payment") by contacting Customer Service via the form at the address https://www.goovi.com/it/servizio-clienti/contatti or by phone at no. 800 087 573 from Italy, +39 06.31.03.3950 from abroad. 4.2 It is not possible to cancel an order once the shipping process has started. 4.3 In the event that, at the time of an order cancellation, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the "Timing and methods of refund" section).

5. Guarantees and post-sales assistance interventions

5.1 The Products offered on the Site are exclusively top-quality products. The products are purchased directly by the Seller from the Supplier. 5.2 The Seller does not sell irregular products or products of lower quality than the corresponding standards offered on the market. 5.3 The essential characteristics of the products are indicated on the Site at each Product detail page. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and the monitor used. It is therefore understood that, without prejudice to the indications relating to the label, the Customer may not raise any objection against the Seller and/or the Supplier, in the event that the packaging of the delivered Product does not coincide with the image of the Product shown on the Site in terms of colors/shape/dimensions. The Seller in fact reserves the right to modify the Product packaging at any time. 5.4 The Seller pays the utmost attention to the adherence of what is described and presented on the site compared to what is reported on the label present on the product packaging. In any case, it is emphasized that, where differences are found, the label and the instructions for use of the Product provided by the Supplier will always prevail. 5.5 Upon delivery by the courier of the purchased Product, the Customer is required to check that the number of packages being delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (adhesive tape or metal straps). Upon receipt of the Products, the Customer must:

  • ensure that the packaging is intact. Otherwise, they must NOT collect the Products and leave them with the courier. Should this happen, the Customer is required to give timely communication to the Seller in order to proceed with the resending of the purchased goods quickly;

  • sign the document of receipt of goods presented by the courier, always inserting the wording "ACCEPTED WITH RESERVATION". In this way, it will be easier and faster to obtain any refunds for damage attributable to transport;

  • photograph the package - should the received Products be damaged or incomplete/not exact - both on the outside and inside so that, in case of a refund request, the Seller may request such material to verify the actual problem. Once the courier's document has been signed, the Customer will not be able to raise any objection regarding the external characteristics of what was delivered and the risk of loss or damage of the Products will be transferred for all purposes to the Customer. 5.6 By way of total exception, the Seller offers an additional guarantee to the Customer, whereby if the Customer does not carry out what is specified in par. 5.5, thus losing the possibility of claiming against the shipping courier for the damage of the products, the Seller will still provide for the refund of the damaged goods, according to the methods expressed in this document. The Seller makes use of the right to cancel this extra guarantee at any time, signaling it appropriately on the Site. 5.7 The Seller is responsible to the consumer for any lack of conformity existing at the time of delivery of the product and for hidden defects that manifest within two years of such delivery. The Customer may request warranty intervention through the Goovi site (Contacts section) or via phone to Customer Service (800 087 573 from Italy, +39 06.31.03.3950 from abroad) within 60 (sixty) working days starting from the date of receipt of the products (for obvious defects) or from the discovery of the defect (for hidden defects) specifying the reason “guarantee for non-conforming product”, the order code, and the reason for the complaint. The Seller, having verified compliance with the above, will indicate to the Customer the procedures provided for the repair or replacement of the product under warranty. The Seller, where necessary, will arrange, at its own expense, to have the defective Product collected via an express courier directly at an address indicated by the Customer. Following the receipt of the product, the Seller, in agreement with the Supplier, will evaluate its actual alteration and, in case of a positive finding, will provide for the repair or replacement of the goods at its own expense, no later than the term of 30 (thirty) days from the date of receipt of the return. In case of a negative finding, the Seller will promptly communicate the negative outcome of the return procedure to the Customer, to whom no replacement product will be sent. In any case, the Customer may, at their own expense, collect the product from the Seller no later than 30 (thirty) days from the communication of the negative outcome of the procedure. 5.8 The conformity guarantee on the products will be correctly applied if the following conditions are also fully respected: a.) the request for opening the warranty intervention procedure contains information relating to the order code and reason for the return; b.) the returned products are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order returned and shipped at different times. The Seller reserves the right to ask the user to attach to the request to use the legal Guarantee of conformity, the Order Confirmation and/or the DDT or other document proving the date the purchase was made and the delivery date. 5.9 The Seller is not responsible or obligated to compensate for indirect, immaterial, or collateral damages, including (without limitation): loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers, or legal actions by third parties. The guarantee in question is valid only for products purchased by a Customer resident within the Italian territory. 5.10 The limitation of liability referred to in articles 5.9 does not find application in case of fraud, willful misconduct, or gross error committed by the Seller, or serious injury or death caused by grossly negligent behavior of the Seller. 5.11 The Product Conformity Guarantee is reserved for Customers of the site. it applies only to users who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity carried out. To those who have purchased on the Site and who do not hold the quality of Customers, the guarantee for defects of the item sold, the guarantee for lack of promised and essential quality, and other guarantees provided by the civil code with the relative terms, forfeitures, and limitations will be applied. Any failures or malfunctions determined by accidental facts or by the user's responsibility or by a use of the product not conforming to its intended use and/or to what is provided in the product's instructions for use and in cases where products are stored in unsuitable places or exposed to bad weather, dirt, or contaminating agents are excluded from the scope of application of the Product Conformity Guarantee.  

     

6. Payments

6.1 The Seller will only accept payments in Euro currency. 6.2 For the payment of the price of the products and the relative shipping and delivery costs, the Customer may use one of the methods indicated in the order form. 6.3 In case of payment by credit card, the entire payment procedure will be managed, in absolute security, by BNL POSitivity. Consequently, the Seller will never be in possession of any sensitive information (for example, the full credit/debit card number, or the security code). 6.4 An optional credit card storage service for future purchases will be available on the site. This function can be activated by the Customer at the end of the payment of an order: the credit card details will be stored exclusively by BNL POSitivity and the Seller will not be able to come into possession of them in any way. Every time the Customer proceeds with the payment of an order through the “stored card” function, the Seller's system will contact the BNL POSitivity system providing the amount due and a special code, called “Alias”, which will uniquely match the credit card to the payment. The process will be completely tracked by BNL POSitivity and it will not be possible in any way for the Seller to trace the original card data. 6.5 Alternatively, it is possible to make the payment by bank transfer in favor of: B2X Srl INTESA SANPAOLO Via Coponia 8, 00131 Rome - Italy IBAN IT13I0306939152100000067623 BIC/SWIFT BCITITMMXXX The reason for payment must mandatory contain the order code communicated by the Site in the Order Confirmation email. The transfer must be made within 5 days of sending the order form. After this period, the Seller is unable to guarantee the availability of the ordered goods.

7. Shipping and delivery of Products

7.1 The Seller ships its products in Italy through primary express courier carriers. Delivery takes place, through express shipping, in 1-3 working days (i.e. from Monday to Friday) starting from the receipt of the order form. In any case, the Seller reserves the possibility of delivering the ordered products within the maximum term of 30 days from the Order Confirmation email. 7.2 The Seller undertakes to do everything necessary to respect the delivery times indicated above, but can in no case be held responsible for damages or inconveniences caused by any delays. 7.3 The Countries where the Seller ships are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. 7.4 The cost for each shipment, associated with an order, will vary based on the following parameters: destination location and the total weight of the Products purchased with the single order, and will in any case be specified both during the order transmission procedure and in the Order Confirmation. 7.5 All the costs mentioned above are to be understood as inclusive of VAT, to the extent of the applicable law. 7.6 The Customer is required to always check the number and integrity of the packages. In case of anomalies or damage, the complaint must be made immediately to the courier, refusing the delivery and promptly reporting the incident to Customer Service. Replacement and redelivery costs will be entirely borne by the Seller. 7.7 Delivery via express shipping is understood as being at street level and will be made, unless otherwise indicated, from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays.  

 

8. Right of withdrawal

8.1. Pursuant to article 52 of the Consumer Code, the Consumer Customer will have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and with the methods indicated in the following articles. 8.2 To exercise the right of withdrawal, the Customer must send the Seller a communication to this effect to Customer Service, within 14 days from the date of receipt of the Products with respect to which the right of withdrawal is exercised by contacting Customer Service by telephone at number 800 087 573 from Italy, +39 06.31.03.3950 from abroad or via form at the address https://www.goovi.com/it/servizio-clienti/contatti. 8.3 Once the aforementioned withdrawal communication is received, the Seller, having verified compliance with the terms to make use of the right of withdrawal, will send, through its Customer Service, an “opening return” email to the Customer, containing the procedure to follow for the return of the products (see “Return procedure for withdrawal”). The returning Product must reach the Seller within 14 days from the receipt of the communication of the opening return for withdrawal. Having received the products, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the set terms (the postmark or the date of delivery to a possible courier counts as the date) and if the products prove perfectly intact and in their original packaging complete in all its parts (product packaging and accessory documentation) and repackaged in conditions such as to be able to be put back on sale. 8.4 In case of withdrawal communicated by the Customer according to the methods referred to in the previous article, the Seller will refund to the Customer all amounts paid by the latter, including those as delivery costs of the Products, where applicable, within the term of 14 days from receipt of the withdrawal communication sent by the Consumer Customer. Shipping costs are borne by the customer. The Seller provides the possibility of collecting the product through an express courier, directly at the address indicated by the customer, at a cost of €7.00 for Italy, and €18.00 for all other European countries. The cost will be deducted from the total refund amount. The shipping, until the certificate of receipt in the warehouse indicated by the Seller, is under the complete responsibility of the Customer. Upon arrival at the address indicated by the Seller, the Product will be examined to evaluate any damage or tampering not resulting from transport. Should the original package and/or packaging be damaged, the Seller will withhold from the refund due a percentage equal to the respective loss in value of the Product. 8.5 In consideration of the characteristics of the Products sold by the Seller, the right of withdrawal applies exclusively to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased Product. In the case of Orders including multiple Products, it will be possible to exercise withdrawal relative to one or more Products of the Order, specifying the description of the Products that you intend to return in the withdrawal communication. In these cases, the refund will be made according to the methods indicated in the previous article. 8.6 Regardless of the correspondence between the recipient of the Products indicated in the order form and who performed the payment of the amounts due for their purchase, the refund of the amounts will always be performed by the Seller in favor of who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the Products in return or until the Customer has proved to have provided for resending the Products. 8.7 The Right of Withdrawal is intended to be exercised correctly if the following conditions are also fully respected:  

 

  1. the email containing the request to make use of the right of withdrawal contains the order code;

  2. the products relating to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products of the same order, returned and shipped at different times.

9. Returns

9.1 The return procedure is opened only following a request by the Customer to exercise the right of withdrawal. In any case, following the request by the Customer, the Seller will verify the actual existence of the conditions necessary for opening a return procedure. 9.2 Following the opening of a return procedure, the Seller will send the Customer an email containing the description of the methods for returning the product. 9.3 Shipping costs are borne by the customer. The Seller provides the possibility of collecting the product through an express courier, directly at the address indicated by the customer, at a cost of €7.00 for Italy, and €18.00 for all other European countries. The cost will be deducted from the total refund amount. The Customer must make themselves available to let the courier pass on a working day, at the address indicated by them. 9.4 The returned package must mandatory contain a copy of the Order Confirmation sent to the email address indicated by the Customer or of the waybill present on the package at the time of receipt. Cash on delivery packages or carriage forward packages will not be collected in any case.

10. Timing and methods of refund

10.1 A refund procedure can refer to two different types of situations:

  1. refund of the total amount relating to an order for which the right of withdrawal has been exercised;

  2. partial refund relating to an order for which the unavailability of one or more products has occurred. 10.2 Whatever the payment method used by the Customer and except for what is indicated regarding withdrawal in article 9 above, the refund is activated by the Seller in the shortest possible time and in any case within 30 (thirty) days from the sending of the Order Confirmation (in the case of partial refund for the unavailability of one or more products) and of 14 (fourteen) days from the receipt of the Withdrawal Communication (in the case of withdrawal) using where possible the same payment channel with which the order was placed. 10.3 Regardless of the correspondence between the recipient of the products indicated in the order form and who performed the payment of the sums due for their purchase, the refund of the sums will always be performed by the Seller in favor of who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made).

11. Gift Card

11.1 Purchase of Gift Card: The “Gift Card” is available in the fixed amounts provided on the goovi.com site, it can be used by the Customer or by a Third Party to purchase any product present on the online shop until its value is exhausted. The Gift Card is not nominative, it is to the bearer, therefore transferable and equivalent to cash. The responsibility for its use and custody is exclusively borne by its possessor. The Customer may purchase one or more Gift Cards and may use them either for themselves or give them to third parties and they will be usable multiple times until the relative credit for the purchase of products through the Online Shop is exhausted. The purchased Gift Card cannot be recharged and once the credit inside is exhausted it will be disabled.